BPM error on Update Status to Resolved? " Cannot read property 'elapsedWorkingTime' "

[Berto2002]

Anyone else seen this?

Xmlmc method invocation failed for BPM invocation node '08c4c556-a207-8cac-2e59-65f2cb9e154a/flowcode-758d0e5a': <methodCallResult status="fail"> <state> <code>0207</code> <service>apps</service> <operation>updateReqStatus</operation> <error>/apps/com.hornbill.servicemanager/entities/Requests/fc_modules/requests_timers_helper.js(430): error X1001: Uncaught TypeError: Cannot read property &apos;elapsedWorkingTime&apos; of undefined</error> <flowcodeError> <where>Execute</where> <filename>/apps/com.hornbill.servicemanager/entities/Requests/fc_modules/requests_timers_helper.js</filename> <lineNumber>430</lineNumber> <columnPos>25</columnPos> <message>Uncaught TypeError: Cannot read property &apos;elapsedWorkingTime&apos; of undefined</message> <errorCode>1001</errorCode> </flowcodeError> </state> </methodCallResult>

 

It's just a regular update status node:

[James Ainsworth]

Hi @Berto2002

I've not seen this myself.  I'll keep an eye open for other reports of it.  Looking at the error that mentions elapsed working time suggests that there may have been some problem stopping the timers that mark the resolution target.

Is this happening on other requests that use this workflow or just the one?

[Berto2002]

It was on a test workflow and I needed to cancel it. I am due another test and will see if it happens again and is repeatable. I gather there are a number of issues with timers and SLA at the moment so maybe it's another one of those.