Missing attachments

[Rob White]

We have recently noticed that when a ticket is raised via the Self Service Portal attachments that are added to the request/incident at the point of creation are not visible in the ticket once it hits the "Request List". However users can then subsequently add attachments afterwards in the SSP.

Has anyone else come across this issue before? We are using a company managed browser (MS Edge) but we have also tried Firefox and Chrome with the same results 

[Steve Giller]

I'm not seeing any issues in my Instance.

Can you clarify exactly how these are being added, and is this in the Employee Portal or Customer Portal, and by Full, Basic, or Guest Users, please?

[MichelleReaney]

We are also seeing this issue.  

When a user logs an incident via the customer portal - both full and basic users, they add an attachment but it is not on the ticket.

Once the incident is logged they can attach files and they appear on the ticket.

the analyst employee portal works fine. 

I have tried various iCaptures and BPM and the issue is the same. I have also replicated this on a personal device to rule out the network.