Jim Posted July 4, 2023 Share Posted July 4, 2023 How does the query work from the virtual agent into the knowledge base? is it working via inidvidual keywords or phrase or any other way? I could do with understanding this as more often then not FAQ's are not being returned that are relevant or the most relevant is returned lower down the list etc Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now