Nikolaj Posted May 19 Share Posted May 19 Dear Support I would like to raise special requests with the same summary for all kind of these requests. is that possible? i thought maybe in the Intelligent Capture -> Forms -> Request Details? But i couldn't find anything like this. Do you know a way? Best regards Nikolaj Link to comment Share on other sites More sharing options...
Jeremy Posted May 19 Share Posted May 19 Are you raising these via the employee portal or via an analyst? Link to comment Share on other sites More sharing options...
Nikolaj Posted May 19 Author Share Posted May 19 Hi @Jeremy Self Service Portal - employee portal Link to comment Share on other sites More sharing options...
Jeremy Posted May 19 Share Posted May 19 So you can add a label that is not visible in the form and put any information you want in there. You can then either change the field id to be h_summary if that is what you want in there, or in the BPM you can set the Summary to add on any extra information eg. append ' - Joe Bloggs' after the information that has been set in the form. 2 Link to comment Share on other sites More sharing options...
Steve Giller Posted May 19 Share Posted May 19 Alternatively just set the Summary with an Update Details node at the start of the Workflow. It really depends if you want the Customer to see what the Summary (that they can't edit) is. 1 Link to comment Share on other sites More sharing options...
Nikolaj Posted May 19 Author Share Posted May 19 Hi, that's what i'm looking for. perfect. Thanks for helping me. Best regards Nikolaj Link to comment Share on other sites More sharing options...
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