Teams Virtual Agent stopped working - API Key

[Gavin James - SDDC]

Afternoon,  our Hornbill Virtual Agent has stopped working on MS Teams.

I think it might be due to the API key expiring, I'm thinking this because the User that had the API Key assigned now doesn't have any API key listed at all.    

So I have created a new key, checked that the user has the right roles, copied the API key and pasted it in the Greetings section of the BOT. 

I'm now seeing the following:

So not sure what to do now, I don't want to start again and recreate the BOT, as I found this very difficult before.  

Just updating the API key hasn't worked.  Nothing else has changed infrastructure wise, so i'm thinking maybe the API Key needs changing in a few places, maybe?

 

Thanks

 

Gavin

[Gavin James - SDDC]

[Gavin James - SDDC]

Hi see the above, it looks like it is talking to our 365 environment.