Request/Incident Ticket Form not Refreshing when changes are made

[Osman]

Morning All,

A bit of an odd one. Hornbill page doesn't automatically refresh when working on tickets in one of our regional offices, however it works at others or whilst connected via DA. I am reasonably certain this will be an issue with our web filter, but need to understand how the form update process works so we can take this to our networks team. What triggers the update that might be blocked by a proxy or firewall?

Thanks

Osman

[Steve Giller]

If you could review the Hornbill Cloud and Platform wiki page in conjunction with comparing your proxy/firewall settings on the differing sites and post back here should you have any further questions.