HHH Posted May 11 Share Posted May 11 For major incidents affecting many customers we use a process of creating a master ticket and linking all incoming tickets to that so all can be updated and resolved simultaneously. But. Its a lot of work going into dozens of tickets individually and linking those. We would like to have the ability to do this from the request list. 1. Mark check boxes 2. Click the cogs icon 3. Have functionality for linking all marked requests to a single request there (or even raising a new linked request) 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted May 11 Share Posted May 11 I can see how this would be useful - I've tagged it as an Enhancement and will ensure the Developers get to see this post. (The usual caveats apply) Link to comment Share on other sites More sharing options...
samwoo Posted May 11 Share Posted May 11 +1 Link to comment Share on other sites More sharing options...
Paul Chambers Posted May 11 Share Posted May 11 + 1 Link to comment Share on other sites More sharing options...
Sam P Posted May 13 Share Posted May 13 +1 Link to comment Share on other sites More sharing options...
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