danec Posted May 9 Share Posted May 9 We are trying to update a site via a business process based upon the subject within an email. We currently pull the subject from the email into an incident as the summary. We then use a Regex to pull the site name from the summary. Unfortunately we are unable to change the details that comes from the requester subject to include site ID. What we would like to do is use the site name to allow us to add a site name but from the business process (Update Request > Site) it suggest it can only be updated via Site ID. Is there a way we can get around this utilising the Site Name? Link to comment Share on other sites More sharing options...
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