Inbound Routing Rule not working

[billster]

Hi all, I am trying to create an inbound routing rule to raise a new request when an email with a specific subject comes in. But it is not working. Any ideas?

 

Ta

 

 

[Steve Giller]

If the email that you expect to raise a Request is ending up in the Inbox this can either mean that the Request failed to raise, or that the Rule did not pick the email up.

To check which of these it is, create an additional folder called (for example) Failed Routing Rule Requests and have that as your Target Folder Failure.
If the Request still ends up in the Inbox it is not being picked up, if it ends up in Failed Routing Rule Requests it has failed when trying to raise a Request.

The most likely reason for failing to raise a Request would be that the email is sent from an address that is not associated to a Customer, or is associated to more than one Customer.

Please also review the FAQs for additional advice: