Andrei Spiridon Posted April 19 Share Posted April 19 Hi, It would be great to have a way to capture the cumulative time spent in Status or Sub-status, no matter how many times it loops back and forth. If a ticket moves from one sub-status like In Progress to On-Hold and then back to in Progress, it would be great if the time spent in each status is summed up. Link to comment Share on other sites More sharing options...
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