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Requests Widget - Call Classes

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Hi all, 

Is it only possible to view IN and SR call classes using the Requests widget on the Employee Portal?

Why do I ask? - I was hoping to expose CH and RM tickets to business owners as part of the approval process and I can't find any configuration to determine which call classes are exposed.


Ta, Alistair

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  • 1 month later...

By design the Request widget shows a Customer Requests that they have raised - as Changes and Releases are not raised by an individuals in the way that Incidents and Service Requests are, these are not visible in the Requests Widget.

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