Alistair Young Posted April 17 Share Posted April 17 Hi all, Is it only possible to view IN and SR call classes using the Requests widget on the Employee Portal? Why do I ask? - I was hoping to expose CH and RM tickets to business owners as part of the approval process and I can't find any configuration to determine which call classes are exposed. Ta, Alistair 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted May 19 Share Posted May 19 By design the Request widget shows a Customer Requests that they have raised - as Changes and Releases are not raised by an individuals in the way that Incidents and Service Requests are, these are not visible in the Requests Widget. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now