Adrian Simpkins Posted April 12 Share Posted April 12 Hi all, We find that often our customers do not scroll down the page when a request is resolved when they view the request in the Support Hub / My Requests to view the resolution text. I know currently on a resolved request the default view shows like below, and it is not a massive issue to scroll down to see the resolution text, however we are finding a number of customers are not doing this, and just reopen the request as they have not seen the resolution text / have not read the resolution email sent to them. Is it possible to add another tab here where the actual Resolution text could be injected to avoid this issue? Image below shows where I am referencing: Many thanks ! 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted April 18 Author Share Posted April 18 Bump we have reviewed the above again - rather than a new tab is there anyway to enhance the existing Resolve Tab so it reads something like the below. It would prevent our customers who are failing to scroll down and read the timeline text for the resolution / omitting to read the email we send them with the Resolution text included. Many thanks ! Resolution: Resolution text inserts here Your request has been resolved. Thanks, it's resolved No, this issue is not resolved Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted May 16 Author Share Posted May 16 Bump Link to comment Share on other sites More sharing options...
will.good Posted May 17 Share Posted May 17 +1 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 18 Share Posted May 18 +1 for us. Link to comment Share on other sites More sharing options...
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