Adrian Simpkins Posted April 12 Share Posted April 12 Hi all, We find that often our customers do not scroll down the page when a request is resolved when they view the request in the Support Hub / My Requests to view the resolution text. I know currently on a resolved request the default view shows like below, and it is not a massive issue to scroll down to see the resolution text, however we are finding a number of customers are not doing this, and just reopen the request as they have not seen the resolution text / have not read the resolution email sent to them. Is it possible to add another tab here where the actual Resolution text could be injected to avoid this issue? Image below shows where I am referencing: Many thanks ! 1 Link to comment Share on other sites More sharing options...
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