lomixture Posted March 23, 2023 Share Posted March 23, 2023 We have a specific team member who is a user, has the right roles, and is within the right team, but they are not appear on the ''assign to'' box on new requests. I've demoted them to Basic and reinstated their licence, removed and readded them to the the team and reviewed their roles but all is as it should be. Any ideas? Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 23, 2023 Share Posted March 23, 2023 Ho @lomixture Is there anything unique about the user's name such as containing an apostrophe? Or is their name or handle very similar to another user? If you go into the BPM workflow designer and on a test workflow if you had an assignment node to assign an owner to a request, do you see the user when setting this node up? Link to comment Share on other sites More sharing options...
lomixture Posted March 23, 2023 Author Share Posted March 23, 2023 James Nothing unique about their account, no similar names, and their name is appearing on the assignment node. Lauren Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 23, 2023 Share Posted March 23, 2023 Have you checked the Service Desk option to make sure that they are enabled for assignment? Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 23, 2023 Share Posted March 23, 2023 @lomixture When typing in the user's name into the Intelligent Capture form for assignment, can you try typing in their user ID? This assignment form will look up different aspects of a user's account when it comes to searching for them. Link to comment Share on other sites More sharing options...
lomixture Posted March 29, 2023 Author Share Posted March 29, 2023 On 3/23/2023 at 4:11 PM, James Ainsworth said: Have you checked the Service Desk option to make sure that they are enabled for assignment? A Ahhhh she was showing as 'no' on this screen! How has that come to be? Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 3, 2023 Share Posted April 3, 2023 Hi @lomixture That's great if that is the reason for not being able to assign. As far as I'm aware, this can only be set manually. Link to comment Share on other sites More sharing options...
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