Dan Stewart Posted March 17, 2023 Share Posted March 17, 2023 Northumberland County Council have recently undertaken an assessment of our level of maturity for service management. A frequent reoccurrence in our list of recommendations is how we are using Hornbill or how we have Hornbill setup / configured. We are looking to embark on a significant improvement project, but in order to improve it is beneficial to see what is possible..... I would like to ask if there are any fellow Hornbill users out there (preferably those in Public Sector) who would be happy to share stories, or give a demonstration of how they use Hornbill, so that we can see how other similar organisations are making best use of the product. We are looking at all aspects of the system and would be interested in anything that you would be willing to share with us. 3 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 17, 2023 Share Posted March 17, 2023 Hi Dan, I work at a large Hospital Trust in Essex. We have been using the system for 3 years and have a full self service internal portal and an external portal up and running, along with multiple teams and services available. Our portal is now expanding to more corporate areas so we have expanded from just being a Digital Service (IT) portal, and have recently added in a People and OD (HR) option, and will be expanding the landing page to include other corporate areas in the near future. More than happy to show you how we have things setup. I am off next week but happy to schedule in some time after my return on the 27th March if that suits. Many thanks Adrian 3 Link to comment Share on other sites More sharing options...
Jeremy Posted March 17, 2023 Share Posted March 17, 2023 @Dan Stewart we are happy to chat if you would like as well, we are a University on the South Coast. We have been using the system since 2018 and are fairly heavy users of the system. 2 Link to comment Share on other sites More sharing options...
Dan Stewart Posted March 17, 2023 Author Share Posted March 17, 2023 14 minutes ago, Adrian Simpkins said: Hi Dan, I work at a large Hospital Trust in Essex. We have been using the system for 3 years and have a full self service internal portal and an external portal up and running, along with multiple teams and services available. Our portal is now expanding to more corporate areas so we have expanded from just being a Digital Service (IT) portal, and have recently added in a People and OD (HR) option, and will be expanding the landing page to include other corporate areas in the near future. More than happy to show you how we have things setup. I am off next week but happy to schedule in some time after my return on the 27th March if that suits. Many thanks Adrian Hi Adrian, Thank you very much for the response. I am also on leave next week, so happy to schedule some time in for late March. I will be in touch when I return from leave. Enjoy your time off. Regards Dan 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 17, 2023 Share Posted March 17, 2023 You too Dan - speak soon Link to comment Share on other sites More sharing options...
Dan Stewart Posted March 17, 2023 Author Share Posted March 17, 2023 5 minutes ago, Jeremy said: @Dan Stewart we are happy to chat if you would like as well, we are a University on the South Coast. We have been using the system since 2018 and are fairly heavy users of the system. Hi Jeremy, Thank you very much for the prompt response. I am on leave next week but will come back to this post on my return. Would be interesting to see how it is used by another heavy user. Regards Dan Link to comment Share on other sites More sharing options...
Berto2002 Posted August 10, 2023 Share Posted August 10, 2023 @Dan Stewart did you get what you needed? I would be happy to share our set-up in a call so you can get another viewpoint. Link to comment Share on other sites More sharing options...
lomixture Posted August 10, 2023 Share Posted August 10, 2023 @Alisha @BobbyB thoughts? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now