Raise new Linked Request

[Jim]

Hi, 

I am having an issue where raising a new linked request is copying the custom fields from the initial request and ignoring all of the new information filled in through the intelligent captures

You can see in the questions section I entered different information on this request but the custom fields in the details section show the information provided in the initial request

[Steve Giller]

If this setting: guest.app.experimental.enableProgressiveCapture2 is OFF, please turn it ON.

If not please let us know.

[Jim]

58 minutes ago, Steve Giller said:

If this setting: guest.app.experimental.enableProgressiveCapture2 is OFF, please turn it ON.

If not please let us know.

Hi Steve,

 

This setting is already turned on currently

[Jim]

I have since turned this off which allowed custom fields to right the new value however the summary and description remain the existing data from the initial request

[Jim]

Can I have any advice on this please, the summary and description are still holding the original request information and not writing the new values

[Jim]

Still require this

[Jim]

any update please? 

[Steve Giller]

This isn't something that can be easily diagnosed at a distance, as you have a Success Plan, could you raise a Support Incident for this, please?