Jim Posted February 16, 2023 Share Posted February 16, 2023 Hi, I am having an issue where raising a new linked request is copying the custom fields from the initial request and ignoring all of the new information filled in through the intelligent captures You can see in the questions section I entered different information on this request but the custom fields in the details section show the information provided in the initial request Link to comment Share on other sites More sharing options...
Steve Giller Posted February 16, 2023 Share Posted February 16, 2023 If this setting: guest.app.experimental.enableProgressiveCapture2 is OFF, please turn it ON. If not please let us know. Link to comment Share on other sites More sharing options...
Jim Posted February 16, 2023 Author Share Posted February 16, 2023 58 minutes ago, Steve Giller said: If this setting: guest.app.experimental.enableProgressiveCapture2 is OFF, please turn it ON. If not please let us know. Hi Steve, This setting is already turned on currently Link to comment Share on other sites More sharing options...
Jim Posted February 16, 2023 Author Share Posted February 16, 2023 I have since turned this off which allowed custom fields to right the new value however the summary and description remain the existing data from the initial request Link to comment Share on other sites More sharing options...
Jim Posted March 8, 2023 Author Share Posted March 8, 2023 Can I have any advice on this please, the summary and description are still holding the original request information and not writing the new values Link to comment Share on other sites More sharing options...
Jim Posted March 29, 2023 Author Share Posted March 29, 2023 Still require this Link to comment Share on other sites More sharing options...
Jim Posted April 6, 2023 Author Share Posted April 6, 2023 any update please? Link to comment Share on other sites More sharing options...
Steve Giller Posted April 11, 2023 Share Posted April 11, 2023 This isn't something that can be easily diagnosed at a distance, as you have a Success Plan, could you raise a Support Incident for this, please? 1 Link to comment Share on other sites More sharing options...
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