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Update Emails in Service Manager


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So currently we have the emails that are sent from the system that have the summary of:

SR012554245 - Summary - update

Replies to these emails are then added to the relevant ticket.

However is there a way to update tickets with reply emails that only contain the 'Summary' and not have the reference number or -update in the subject line of the email?

Can the reference number be put into the body of the email and applied to a ticket automatically?

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