update email Update Emails in Service Manager

[Jeremy]

So currently we have the emails that are sent from the system that have the summary of:

SR012554245 - Summary - update

Replies to these emails are then added to the relevant ticket.

However is there a way to update tickets with reply emails that only contain the 'Summary' and not have the reference number or -update in the subject line of the email?

Can the reference number be put into the body of the email and applied to a ticket automatically?

[Steve Giller]

Manually, yes, just paste the Request Reference into the Apply to Request dialog.

Via the Auto Responder, no.