Jeremy Posted February 13 Share Posted February 13 So currently we have the emails that are sent from the system that have the summary of: SR012554245 - Summary - update Replies to these emails are then added to the relevant ticket. However is there a way to update tickets with reply emails that only contain the 'Summary' and not have the reference number or -update in the subject line of the email? Can the reference number be put into the body of the email and applied to a ticket automatically? Link to comment Share on other sites More sharing options...
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