customerId field on API Scheduler not giving the result of listing Customer on a Request

[Berto2002]

Morning,

We are starting to use the API Scheduler. It seems to work but the Request gets logged without a Customer, despite us using what we think is the correct customerId. We even match the case (have tried lower and CamelCase).

We use email address as the ID in all cases:

 

 

Both the desired Customer (james) and the admin ID are Subscribers to the Service under which this is being created.

Any help would be appreciated.

[Victor]

@Berto2002 can you post the full payload?

EDIT: obv, obfuscate any personal/sensitive data

[JamesGreen]

{
  "APIKey": "key",
  "InstanceID": "instance",
  "Schedule": [{
    "Enabled": true,
    "CronSchedule": "0 2 10 10 * 0-6",
    "DayOfMonthANDDayOfWeek":false,
    "ScheduleFrom": "2023-02-09T00:00:00.000Z",
    "ScheduleTo": "2030-02-09T00:00:00.000Z",
    "Service": "apps/com.hornbill.servicemanager/ServiceRequests",
    "API": "logServiceRequest",
      "APIParams":{
        "0":
        {
          "Type":"Content",
          "Parameter":"summary",
          "Content":"ACTION TITLE"
        },
        "1":
        {
          "Type":"Content",
          "Parameter":"description",
          "Content":"ACTION THIS"
        },
        "2":
        {
          "Type":"Content",
          "Parameter":"RequestType",
          "Content":"Service Request"
        },
        "3":
        {
          "Type":"Content",
          "Parameter":"customerId",
          "Content":"email@address"
        },
        "4":
        {
          "Type":"Content",
          "Parameter":"teamId",
          "Content":"ICT_Infrastructure"
        },    
        "5":
        {
          "Type":"Content",
          "Parameter":"serviceId",
          "Content":"133"
        },
        "6":
        {
          "Type":"Content",
          "Parameter":"catalogId",
          "Content":"1089"
        },
        "7":
        {
          "Type":"Content",
          "Parameter":"catalogName",
          "Content":"API: Infrastructure Scheduled Requests"
        },
        "8":
        {
          "Type":"Content",
          "Parameter":"bpmName",
          "Content":"sbc-infrastructure-alert-emails"
        }    
      }
    },
{
    "Enabled": false,
    "CronSchedule": "0 2 10 10 * 0-6",
    "DayOfMonthANDDayOfWeek":false,
    "ScheduleFrom": "2023-02-09T00:00:00.000Z",
    "ScheduleTo": "2030-02-09T00:00:00.000Z",
    "Service": "apps/com.hornbill.servicemanager/ServiceRequests",
    "API": "logServiceRequest",
      "APIParams":{
        "0":
        {
          "Type":"Content",
          "Parameter":"summary",
          "Content":"ACTION"
        },
        "1":
        {
          "Type":"Content",
          "Parameter":"description",
          "Content":"ACTION"
        },
        "2":
        {
          "Type":"Content",
          "Parameter":"RequestType",
          "Content":"Service Request"
        },
        "3":
        {
          "Type":"Content",
          "Parameter":"customerId",
          "Content":"email@address"
        },
        "4":
        {
          "Type":"Content",
          "Parameter":"teamId",
          "Content":"ICT_Infrastructure"
        },    
        "5":
        {
          "Type":"Content",
          "Parameter":"serviceId",
          "Content":"133"
        },
        "6":
        {
          "Type":"Content",
          "Parameter":"catalogId",
          "Content":"1089"
        },
        "7":
        {
          "Type":"Content",
          "Parameter":"catalogName",
          "Content":"API: Infrastructure Scheduled Requests"
        },
        "8":
        {
          "Type":"Content",
          "Parameter":"bpmName",
          "Content":"sbc-infrastructure-alert-emails"
        }    
      }
    }
  ]
}

 

[Steve Giller]

@JamesGreen I've wrapped that in "Code" tags to make it easier to read.

[Berto2002]

@JamesGreen do you have your answer on this or need help still?