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Posted

We have a requirement for some requests to be printed to a PDF, but when we do this it only prints one page and you have to scroll down and print another page.

Is there a way to change the site to allow you to print the whole page at a time?

  • 1 month later...
  • 2 weeks later...
Posted

So we have tested in multiple browsers and in analyst view and self service and it only allows you to 'print' one page so we are seeing this as an issue with Hornbill.

Other webpages do not have the same issue e.g. bbc, this community portal

Posted

Can you clarify the use case?

Printing the full timeline can easily break the Security model and expose data that is intended to remain internal to external viewers.
 

Posted

So our Payroll department that interacts with requests via the employee portal needs to 'print' (save to pdf) what they can see in the Self Service Portal for audit requirements. @Steve Giller

Posted

@AndyG we won't be able to use this due to the security issues, as we have no idea what the company does with the data. It would be far simpler to allow the Service Manager Employee and Analyst portal to print to PDFs

  • 2 months later...

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