Jeremy Posted February 8, 2023 Share Posted February 8, 2023 We have a requirement for some requests to be printed to a PDF, but when we do this it only prints one page and you have to scroll down and print another page. Is there a way to change the site to allow you to print the whole page at a time? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 15, 2023 Share Posted March 15, 2023 This is a known browser issue, and is, unfortunately, out of our control. Link to comment Share on other sites More sharing options...
Jeremy Posted March 30, 2023 Author Share Posted March 30, 2023 So we have tested in multiple browsers and in analyst view and self service and it only allows you to 'print' one page so we are seeing this as an issue with Hornbill. Other webpages do not have the same issue e.g. bbc, this community portal Link to comment Share on other sites More sharing options...
Steve Giller Posted March 30, 2023 Share Posted March 30, 2023 Can you clarify the use case? Printing the full timeline can easily break the Security model and expose data that is intended to remain internal to external viewers. Link to comment Share on other sites More sharing options...
Jeremy Posted March 31, 2023 Author Share Posted March 31, 2023 So our Payroll department that interacts with requests via the employee portal needs to 'print' (save to pdf) what they can see in the Self Service Portal for audit requirements. @Steve Giller Link to comment Share on other sites More sharing options...
AndyG Posted March 31, 2023 Share Posted March 31, 2023 Hi @Jeremy You might find this extension for the chrome browser useful.. https://chrome.google.com/webstore/detail/gofullpage-full-page-scre/fdpohaocaechififmbbbbbknoalclacl 1 Link to comment Share on other sites More sharing options...
Jeremy Posted March 31, 2023 Author Share Posted March 31, 2023 @AndyG we won't be able to use this due to the security issues, as we have no idea what the company does with the data. It would be far simpler to allow the Service Manager Employee and Analyst portal to print to PDFs Link to comment Share on other sites More sharing options...
AndyG Posted June 9, 2023 Share Posted June 9, 2023 Hi @Jeremy, This has been fixed and released (some time ago now). Just wanted to let you know, in case you hadn't realised. 1 Link to comment Share on other sites More sharing options...
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