Pulling information from parent ticket

[Salma Sarwar]

Hi,

 

If a ticket is being logged as a link ticket could information such a category, summary and description be pulled from the parent ticket in the BPM?

 

Kind Regards,

 

Salma

[Steve Giller]

The first question would be "How are you raising the Linked Request?"

If you're doing this within the Workflow, e.g:

there are options to copy the Summary, Description, Category and a number of other fields. This could be in the parent request workflow or from a workflow behind a Custom Button.

[Salma Sarwar]

Hi 

 

@Steve Giller I was going to use the following button

 

Kind Regards,

 

Salma

[Steve Giller]

That button would raise a linked request going through the normal Capture including selecting a Service/Catalog Item.
Linked Requests are just that, there is not a Parent and Child Request (although you can make them behave in that way using the correct workflow setup) and any Request can be linked to any number of other Requests so there is no "Get Parent Request" node available as that wouldn't make sense.

I would recommend using a Custom Button with a Workflow behind it to Raise a Linked Request and copy the values you need.