Extracting and emailing timeline details from an Incident

[Lynne Aldridge]

Hi,

I would like to know how to extract the timeline from a call in a format that this can be sent to someone by email. I would like it to include dates and times if possible.

Thanks

[Steve Giller]

Is there any reason you cannot simply make the "someone" a Member or Connection on the Request? This would grant access to the Timeline and they would see the current state, not the snapshot at the time the email was created.

[Lynne Aldridge]

Hi Steve,

This is to send to someone who does not have access to Hornbill unfortunately otherwise yes this would have been ideal. 

[Emily Patrick]

Hi @Lynne Aldridge

You should be able to click on the print icon within the ticket/call, and select what it is that you want to 'print' be that in pdf, or actual physical copy, which you can then send to your user via e-mail. 

 

Hope this helps

[Lynne Aldridge]

Hi @Emily Patrick

Thanks so much, this worked and I am able to retrieve the information.

Regards

Lynne