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Discrepancy in Chat times


will.good
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Hi,


We see differences in the timestamp of chat sessions when reporting and when looking at the actual chat session. Sometimes the chat session is an hour out.

I'm assuming this is a bug but just wanted to check on here before raising a ticket... example below showing reporting and the actual chat session

image.thumb.png.5e0cacaa08d76d4ad7fd52118ab83fc2.png

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Hi,

The display in the chat session will be localised to your current timezone as set by your browser/OS, whereas the report will be displaying the UTC time (Greenwich Mean Time).  I imagine the discrepancy your seeing is due to daylight saving time

Thanks

Trevor

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