Sam P Posted January 13, 2023 Share Posted January 13, 2023 Can the Information Panel on a Change Request display the Service Level information in the same way as an Incident or Service Request? I am using all the same nodes to set / start / end resolve timers, but I dont see the response and resolution target dates displayed in the request. Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 13, 2023 Share Posted January 13, 2023 Hi @Sam P Ignoring my broken BPM, you can see that on a change request you can have the service level targets displayed. My guess would be that your change requests are not meeting any of the rules that you have set for selecting the correct targets on the SLA. Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 13, 2023 Share Posted January 13, 2023 These rules... Link to comment Share on other sites More sharing options...
Sam P Posted January 16, 2023 Author Share Posted January 16, 2023 Of course! Thanks for the reminder...we'd only done this for Incident and SRs from our go-live. Thanks @James Ainsworth Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now