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SLA Timings on a Change Request


Sam P
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Can the Information Panel on a Change Request display the Service Level information in the same way as an Incident or Service Request?   I am using all the same nodes to set / start / end resolve timers, but I dont see the response and resolution target dates displayed in the request.  Thanks

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Hi @Sam P

Ignoring my broken BPM, you can see that on a change request you can have the service level targets displayed.  My guess would be that your change requests are not meeting any of the rules that you have set for selecting the correct targets on the SLA.  

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