Sam P Posted January 13 Share Posted January 13 Can the Information Panel on a Change Request display the Service Level information in the same way as an Incident or Service Request? I am using all the same nodes to set / start / end resolve timers, but I dont see the response and resolution target dates displayed in the request. Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 13 Share Posted January 13 Hi @Sam P Ignoring my broken BPM, you can see that on a change request you can have the service level targets displayed. My guess would be that your change requests are not meeting any of the rules that you have set for selecting the correct targets on the SLA. Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 13 Share Posted January 13 These rules... Link to comment Share on other sites More sharing options...
Sam P Posted January 16 Author Share Posted January 16 Of course! Thanks for the reminder...we'd only done this for Incident and SRs from our go-live. Thanks @James Ainsworth Link to comment Share on other sites More sharing options...
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