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Update email appears to pull in the task details?


Adrian Simpkins

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Hi All

One of our new processes we are working on appears to be pulling in task completion data, rather than update text.

When looking at the example below the Update email sent out seems to pull in the task activity? 1st image shows the update email auto generated, and 2nd image shows the timeline entries. The task outcome is set to Team, and the Update above is customer facing, but it appears to have pulled in the task outcome? The update timeline is set via the BPM after the linked request task is completed so I would potentially expect the text here to be the Update text not the Task text?

Many thanks

image.png.3571811b8d6f4180389d30ef2f41fc44.png

image.thumb.png.4ebb91c40056ad479a4af110c9316218.png

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