What role enables the 'Edit' field in tasks?

[Adrian Simpkins]

Hi All

I am trying to work out which role grants permissions to open up the 'Edit' button on an activity (Screen shot below). I have the option under my logon but I have access all areas. Basically I want anyone with existing elevated Service Manager rights (Managers/Team Leads etc) to be able to reassign the activity within their teams

Many thanks as always

[Steve Giller]

As you're specifically talking about reassigning the Task, the Re-Assignment Rules are detailed on the wiki page.

I believe the edit button should be available if the User

• is the owner
• is assigned the Task
• is in the assigned group or role (when the Task is not assigned to an individual)
• is an Admin User and the Task is not cancelled

[Adrian Simpkins]

Thanks Steve, it may well be the Admin role I am looking for then as I want teams to be able to reassign their own tasks going forward

 I will take a look at the wiki page again

Many thanks as always

[Steve Giller]

Rather than increasing the number of Users with the Admin role it may be better to assign Tasks to Groups/Roles rather than individuals.

Additionally, ensuring that a Task has an Owner will give an extra level of flexibility.

[Adrian Simpkins]

Thanks Steve, yes ideally I would avoid Admin allocation so will have to talk to the team to identify who will be the owner of these tasks going forward.

Many thanks as always