samwoo Posted January 9, 2023 Share Posted January 9, 2023 Good evening, I've noticed this happening a lot in the log files in what I think is the last few months or so, but I haven't been sure what I (or others) have been doing to cause this. But I managed to replicate it this evening, this is what the log file looks like when I try to update the "Purpose" field of an Asset, I get an error with no details. The "Purpose" field is of type LONGTEXT so can hold a lot and this is the only field that is being updated on this occassion. I look in the log files, and all I get is this: And this now makes sense because I received errors elsewhere in the past, not in Assets, and I, for the life of me, couldn't find anything in the logs and thought I was going mad but now I've been able to replicate this, quite a bit of the system is missing the description of errors when errors occur. Has the error logging changed in recent months? Could this be related to the API changes? I hope we can start to see the details of errors again soon. Thanks, Samuel Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 10, 2023 Share Posted January 10, 2023 Hi @samwoo I've replicated what you are experiencing. I was able to see that when the purpose field is updated, it is also updating another field called h_new_value. While the purpose field is longtext, the h_new_value field has a maximum of 512 chars. I'm assuming that this may have something to do with an audit trail. I've fed this back to the development team for investigation. 1 Link to comment Share on other sites More sharing options...
samwoo Posted January 10, 2023 Author Share Posted January 10, 2023 Thanks @James Ainsworth for confirming, replicating and feeding back to the developers. Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 11, 2023 Share Posted January 11, 2023 Hi @samwoo A fix is being put in place. This Longtext field was mistakenly flagged for auditing. This flag will be removed in one of the next Service Manager updates. Link to comment Share on other sites More sharing options...
samwoo Posted January 12, 2023 Author Share Posted January 12, 2023 Thanks @James Ainsworth. In terms of the other issue where error descriptions in log files are no longer displaying, is that different? Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 12, 2023 Share Posted January 12, 2023 I'm afraid that I'm not aware of any changes in the error descriptions for this particular issue. Link to comment Share on other sites More sharing options...
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