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Raise Release on Customer Portal?


CraigP
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Is it possible to set up Release requests on the Customer Portal? I've noticed these do not have the Portal visibility option in the Service Portfolio.

Is this by design or something that we are able to switch on?

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Hi @CraigP

At the moment, only Incidents, Service Requests and Changes can be raised directly from the portal. There isn't a way to raise the other request types at present (Release, Problem, Known Error). 

A common approach might be to set up a Service Request item called "Request for Release" - where you could collate all of the information which results in a Service Request being raise, with it's own small process maybe containing an approval stage that decides whether the full Release is (manually or automatically) then raised based on the customers request. 

Hope this helps

Bob

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