Frank Reay Posted January 4 Share Posted January 4 We have a number of scenarios where we know that we need to raise a Request at some specified future date eg 1 month prior to an SSL Expiry date. Ideally we would like to raise these Requests at a one-off future date or on a regular basis eg annual, quarterly etc. I should say that we do not want to use Activities - we want them raised as formal Requests. This is not currently possible within Hornbill. So we have looked at options to use a 3rd party tool to hold and trigger the raising of the requests. This is clearly possible but is not straightforward eg the trigger system needs to be sure the Request was raised and ideally have the Request number, status etc. It feels that if this functionality could be within Hornbill then it would be so much easier to manage, view and report. Any support for this suggestion from other customers would be appreciated. Or let me know if you have found an alternative and effective way of achieving it! 1 Link to comment Share on other sites More sharing options...
JanS2000 Posted January 6 Share Posted January 6 I'm interested in a variation of this, for support teams and/or contractors to carry out preventative maintenance routines on a yearly basis. It would be good to have some way to raise these automatically on specific dates each year (or every 3/6/12 months depending on the requirements), without having to log them all separately from scratch each time. Link to comment Share on other sites More sharing options...
QEHNick Posted January 6 Share Posted January 6 This also gets a +1 from me. This is a function which was possible in the old SupportWorks system, but sadly missing in Service manager. Link to comment Share on other sites More sharing options...
Berto2002 Posted January 10 Share Posted January 10 Have you seen this? API Scheduler - Hornbill Link to comment Share on other sites More sharing options...
Frank Reay Posted January 10 Author Share Posted January 10 12 minutes ago, Berto2002 said: Have you seen this? API Scheduler - Hornbill Thanks and yes we did. However it is all 'under the bonnet' and doesn't really achieve what we want from a user perspective ie we couldn't easily see what has been set up, what is due etc. Link to comment Share on other sites More sharing options...
HGrigsby Posted January 12 Share Posted January 12 +1 from me Have the API scheduling some tickets for health checks but would like an easier way of setting up and amending them Link to comment Share on other sites More sharing options...
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