Clickable URL in Slack integration

[Sam P]

Hi, is it possible that I can make the Request ID clickable when sent via the iBridge to Slack (or could apply to any receiving app I guess)?  Thanks

[Jeremy]

@Sam P you could try this, just change the bit in the [yourinstancename] to your instance name:

[[https://live.hornbill.com/[yourinstancename]/servicemanager/request/view/&[global["inputParams"]["requestId"]]/|&[global["inputParams"]["requestId"]]]]

That is if it supports the WIKI markup, otherwise you could try html

[Sam P]

On 12/16/2022 at 10:19 AM, Jeremy said:

@Sam P you could try this, just change the bit in the [yourinstancename] to your instance name:

[[https://live.hornbill.com/[yourinstancename]/servicemanager/request/view/&[global["inputParams"]["requestId"]]/|&[global["inputParams"]["requestId"]]]]

That is if it supports the WIKI markup, otherwise you could try html

Thanks Jeremy, this kinda worked although it doesn't seem to like the | symbol in the string when a variable is inserted and converts it to %7C, resulting in a link that doesn't work and the full URL on display.  Tried a few other options too (including removing square brackets as they seem to be superfluous here) but just end up with the URL, when I really wanted it to be a tidy hyperlink.  Not the end of the world I guess - I'll keep trying.  Thanks for replying

[Steve Giller]

@Sam P I think that's more a question for the receiving application - it may require a specific format, or it may simply not cater for showing hyperlinks in a "tidy" format.