Lost all views

[Mike Hillman]

+1 here too

[Brhow]

+1

[Malcolm]

Customer Portal - cant raise requests

[Hiten]

Hi, 

We have lost ticket view too now (as of about 5 mins ago).

Thanks, 
Hiten

[Ketan.lakhani]

Lost all Views 

 

Empty Hornbill.

[David Hodgen]

Hi

We have identified the cause of the issue and we're currently working on a patch. We'll either update when the patch is deployed, or in the next 15 minutes.

Thanks

Dave

[David Hodgen]

Hi

A patch has just been deployed. We'll let you when this is completed.

Thanks

Dave

[David Hodgen]

Hi

The patch has been successfully deployed and the issue should now be fixed. We will continue to monitor the situation.

Thanks

Dave

[Malcolm]

3 minutes ago, David Hodgen said:

Hi

The patch has been successfully deployed and the issue should now be fixed. We will continue to monitor the situation.

Thanks

Dave

doesn't appear to be fixed yet. Still blank Catalog items in Customer Portal

[Marcus]

Is there something on our end that needs to be done to get this fix applied?

[samwoo]

Does it take a while for the patch to be applied to all sites? We are still having the issue.

[David Hodgen]

2 minutes ago, Malcolm said:

doesn't appear to be fixed yet. Still blank Catalog items in Customer Portal

Hi @Malcolm

The applied fix was for the empty request list. We will check the display of catalog items in the Customer Portal and get back to you.

Thanks

Dave  

[grayat]

Still blank on our side. Do we need to do anything? Or just log out and log back in?

Thanks.

[samwoo]

We still have the empty request list issue so sounds like it takes time to reach everyone.

We have tried refreshing, hard refreshing and logging in and out.

[StephC]

Ours is still broken. 

Also can't email from tickets, not sure if related?

[Jeremy]

this is now happening for us to at UoP, but only with newly opened windows. Cached pages still work at the moment.

[Joshua T M]

Still occuring unfortunately.

[Emily Patrick]

I've got about 4 people who are unable to view Queues - team and personal I believe. 

 

Is there anything else we need to do? Similar to Jeremy, cached pages seen ok for now

[Adam Toms]

We are now getting this issue

[David Hodgen]

Hi

We are currently verifying the deployment of the patch and will provide an update shortly. 

Thanks

Dave

[samwoo]

Yep same issue:


Not sure if this is useful or not but the F12 developer tools in Edge shows this:

[LifeOfJonny]

Same with some people in my instance, currently works if you've not refreshed/reloaded the page.

 

[Everton1878]

It's working for me now after I refreshed about 1 minute ago

[Victor]

@all

We have performed a hard cache reload on front end apps which we believe was causing the patch not to take effect. This has now been addressed and request list should be accessible now.

[grayat]

It's working now for us. Able to reply (via email) to tickets as well. 

Thank you.