Lost all views

[Jack_Podmore]

Hi guys, 

Our environment has lost all views within Service Manager. Is anyone else having this issue? This is across all users/browsers. 

 

Thanks

[Adrian Simpkins]

Hi Jack

Just checked our instance and I can not see any similar issues -  I am able to load the standard request list data, along with custom request list views so might be something particular to your instance

Many thanks

Adrian

[chriscorcoran]

same for some users on our instance, not all though

[JayFlint]

Same for us - We can only see "My Requests". It is only affecting some users as well, but for those of us who have the issue it just sits on "My Requests" and no posts load.

[Kevin Kennedy]

+1 - Us too, no requests showing, or views.

[Cassie]

Same here for some users

[Martijn]

same here +1 

 

[JonNutt]

Same on our instance. If you do not refresh a window with a working view it will still work. Only seems to affect new connections.

[StephC]

Gone for us too

[Kevin Kennedy]

Has anyone raised a support request on this yet?  I don't want to bury HB Support, but might escalate things faster if we did.

[Everton1878]

same for us too 

[JAquino]

same here... 

[grayat]

Same issue here.

[Paul Morrow]

Yip Same here

[Chris Bardell]

+1 

[jamesb]

Same Here 

[lee mcdermott]

same here

[AWeaire]

+1

[Deen]

Hi all, apologies for the disruption caused here, we are looking into a solution and I will have a further update shortly. 

[LouiseT]

+1

[Joshua T M]

Big +1 here.

[Gary@ADL]

+1

 

note we can still search for tickets ok and view tickets from boards. 

[Frank Reay]

+1

[Mark Priest]

+1

[LouiseT]

We've lost all views of assets too