Creating Changes automatically on a daily, weekly, Monthly basis

[Paul Taylor]

Looking to see if there is a way to schedule changes and set a reoccurrence......

Usage case is to add forward schedule of change / maint windows for server patching (which is a standard change)

 

[James Ainsworth]

Hi @Paul Taylor

There isn't a direct way of having a single change request to be set on a reoccurring schedule.

As part of a BPM workflow for this standard change, you should be able to automatically raise a new scheduled change once the first change has been completed (resolved or closed) using the Log New Hornbill Automation.  The benefit to this is that there are individual records for each occurrence of the change.  I think that the only downfall might be that a change wont show in the change calendar until the new change is raised and scheduled.

There has been some other discussions about the scheduling of any type of request which is being considered, but not currently available. 

[Paul Taylor]

@James Ainsworth - Thanks.....Will explore the 'log new' option.

[Berto2002]

We use a very brief IC and BPM which enables people to book slots for maintenance in the calendar in about 20 seconds.

They enter a Summary and optional description in IC, log the CR and then it waits for them to enter scheduled start and end. Once they have done that it gets added to the calendar and the CR is closed (but left unlocked so they can edit the date if they need to).

Then, when people have actual changes they need to do in the space, we know we can permit a 'clash' with those pre-booked weekends.

[Jake Thaker]

Just need to ask this forum if you are able to create a change automatically on a regular basis and how you would go about creating a BPM and intelligent capture to put this in place. 

[Steve Giller]

@Jake Thaker I've merged your post with an existing topic on the same subject, if you would care to review the responses above.

You might also want to look at the API Scheduler tool which is capable of Raising a Request.

Please note, however, that you cannot have an Intelligent Capture on an automatic request.

[Berto2002]

4 minutes ago, Steve Giller said:

You might also want to look at the API Scheduler tool which is capable of Raising a Request.

 

Interesting that. Have referred on to my tech guys to review as they were asking about having tickets created for quarterly checks on things.

[Jake Thaker]

Brilliant  Thank you everyone for your help to answer my queiry.

[Adam Toms]

We have Hornbill ITOM (IT Operations Manager) and one of its many features is to be able to automate tickets using runbooks.

We use this for automated releases, where we have a known maintenance window supplied by our vendors, which then raises a change on a set date and time, with details we've pre-configured, for example application Y - quarterly update. 

There are a whole host of automation opportunities of which we've used to great success, it might be worth taking a look at it.

 

[Berto2002]

It's just expensive, that's the trouble... we haven't yet been able to justify ITOM in terms of cost savings as a result of using it

[Martyn Houghton]

@Berto2002

We use the Hornbill API Scheduler to raise reoccurring requests as per @Steve Giller suggestion.

Its quite basic but works, plus its free.

Cheers

Martyn