Jump to content

Creating Changes automatically on a daily, weekly, Monthly basis


Paul Taylor
 Share

Recommended Posts

Hi @Paul Taylor

There isn't a direct way of having a single change request to be set on a reoccurring schedule.

As part of a BPM workflow for this standard change, you should be able to automatically raise a new scheduled change once the first change has been completed (resolved or closed) using the Log New Hornbill Automation.  The benefit to this is that there are individual records for each occurrence of the change.  I think that the only downfall might be that a change wont show in the change calendar until the new change is raised and scheduled.

There has been some other discussions about the scheduling of any type of request which is being considered, but not currently available. 

Link to comment
Share on other sites

We use a very brief IC and BPM which enables people to book slots for maintenance in the calendar in about 20 seconds.

They enter a Summary and optional description in IC, log the CR and then it waits for them to enter scheduled start and end. Once they have done that it gets added to the calendar and the CR is closed (but left unlocked so they can edit the date if they need to).

Then, when people have actual changes they need to do in the space, we know we can permit a 'clash' with those pre-booked weekends.

image.thumb.png.2772764e50b233873dd24c8bc1983523.png

  • Like 1
Link to comment
Share on other sites

  • 1 month later...

@Jake Thaker I've merged your post with an existing topic on the same subject, if you would care to review the responses above.

You might also want to look at the API Scheduler tool which is capable of Raising a Request.

Please note, however, that you cannot have an Intelligent Capture on an automatic request.

Link to comment
Share on other sites

We have Hornbill ITOM (IT Operations Manager) and one of its many features is to be able to automate tickets using runbooks.

We use this for automated releases, where we have a known maintenance window supplied by our vendors, which then raises a change on a set date and time, with details we've pre-configured, for example application Y - quarterly update. 

There are a whole host of automation opportunities of which we've used to great success, it might be worth taking a look at it.

 

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...