Jump to content

Agent sign-out.


QEHNick
 Share

Recommended Posts

We're trialling Live chat at the moment; it's all configured and running as it should.

One question is being asked by the analysts; if they are not free to partake of a chat session, how do they mark themselves as unavailable?

I thought it might be something to do with the availability status in SM, but testing has proved otherwise.

Many thanks for any feedback.

Link to comment
Share on other sites

hi,

we don't have any notion of agent availability in livechat, when a new call comes in any agent in the defined group can pick up the chat by going to chat page and accepting it.  If an agent isn't available they just don't accept the chat, you cannot makr yourself available although you can turn off the new chat popups from the livechat session page if you don't want to be disturdbed

Thanks

Trevor

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...