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Error when clicking on link to live.hornbill.com


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Hi @Blowerl

The URL that you are using would be a valid link for a subscribed Service Manager user that would take you to the request list.  If you need a link for the end users, this link

https://live.hornbill.com/mvdc/catalog/com.hornbill.servicemanager/request/SR00000XXX/  would take the user to the Employee Portal which the basic users will have access to.  

Does this same email get sent to both customers/end user and the analysts/support staff?  If that is the case, there are ways of providing both links.  

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