Pulling in custom questions into email templates

[chriscorcoran]

 

I have a service that users complete a number of custom questions, once the call is logged, I need to be able to show the questions and answers in the email template. Do you know what variables I need to pull into the email template for these to show on the email the customer receives?

[James_R]

Hi - I set the below nodes to obtain the info (Request > GetRequestInfo > ProgressiveCaptureAnswers) then set as custom (RequestUpdate > Request > CustomFields) at the start of the process, which I then pick up in the email template

[Victor]

Another alternative is to map custom fields in IC configuration.