Paul Welby Posted November 23, 2022 Share Posted November 23, 2022 Hi, I just wondered if anyone can tell me what the maximum amount of calls that can be linked to a service requests and and incident? TIA Paul Link to comment Share on other sites More sharing options...
Steve Giller Posted November 23, 2022 Share Posted November 23, 2022 There should be no technical limit to the number of linked Requests, although it would be useful to understand what kind of numbers you're thinking of and the use case in case there's a potential for volume affecting performance. Link to comment Share on other sites More sharing options...
Paul Welby Posted November 23, 2022 Author Share Posted November 23, 2022 It's a question i have been asked by our first line team , if we have a major outage in one area for example, a direct access issue, we are swamped with call an would like to have them linked to the main one logged. I have been told that they are not able to link more than 25 to a call? Link to comment Share on other sites More sharing options...
Steve Giller Posted November 23, 2022 Share Posted November 23, 2022 There may have been a specific issue with a Request that prevented it from being linked, I've successfully passed 25 without issue on my Test Instance. Link to comment Share on other sites More sharing options...
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