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h_customer - field not setting the customer

Salma Sarwar

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@Salma Sarwar

In our implementation we are updating the contact rather than co-worker as we are external focused service desk.


Looking at the node inputs depending on what value you are getting from the Intelligent Capture you may need to use the earlier 'Co-worker' option if it contains the user name rather the userid. 


I would be tempted to add a diagnostic update timeline entry node after the above node to insert the outcome string to help determine if the node is working as expected.




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