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h_customer - field not setting the customer


Salma Sarwar
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@Salma Sarwar

In our implementation we are updating the contact rather than co-worker as we are external focused service desk.
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Looking at the node inputs depending on what value you are getting from the Intelligent Capture you may need to use the earlier 'Co-worker' option if it contains the user name rather the userid. 

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I would be tempted to add a diagnostic update timeline entry node after the above node to insert the outcome string to help determine if the node is working as expected.

Cheers

Martyn

 

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