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My Dashboard button is not showing for some Analysts

Damien Lynn

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Hi folks,
We have a couple of IT staff members who don't have the My Dashboard button show for them in Service Manager.  I have checked these people Roles and they have the same Roles assigned to them as the other staff who can view this so it's a bit of a mystery why this is happening.  Has anyone else encountered this problem and how did you fix it?


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A general principal throughout the product is to hide buttons that "don't work"

For example, a User without a Project Manager License won't see that Icon in the Apps list, or a User without rights to cancel Requests will not see the Cancel Action on the Request Toolbar etc.

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