My Dashboard button is not showing for some Analysts

[Damien Lynn]

Hi folks,
We have a couple of IT staff members who don't have the My Dashboard button show for them in Service Manager.  I have checked these people Roles and they have the same Roles assigned to them as the other staff who can view this so it's a bit of a mystery why this is happening.  Has anyone else encountered this problem and how did you fix it?

Thanks
Damien

[Steve Giller]

If a User does not have any Views with Charts configured this will not be displayed.
Bar for my Test User:

If I add a Chart to any of the Views:

 

[Damien Lynn]

That was exactly why they couldn't see it!  I didn't realise that would cause it to be hidden, cheers Steve 

[Steve Giller]

A general principal throughout the product is to hide buttons that "don't work"

For example, a User without a Project Manager License won't see that Icon in the Apps list, or a User without rights to cancel Requests will not see the Cancel Action on the Request Toolbar etc.