Isaac Ojo Posted November 17, 2022 Share Posted November 17, 2022 Hi there, has anyone encountered this issue where response time to ticket deviates from resolution time? I have included a screenshot. Would appreciate thoughts Thank you Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 17, 2022 Share Posted November 17, 2022 @Isaac Ojo Looks the Response timer is still running and the node in your BPM to Mark/Stop the Response timer is missing or has been bypass by the route for the BPM. I would tempted to walk through the your BPM to see where the node is to Mark/Stop the Response timer is do all the different branches in your workflow go through it. Cheers Martyn Link to comment Share on other sites More sharing options...
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