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Problem request Viewing calls


Paul Welby
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One of my colleagues is not able to view a problem calls, he is part of the supporting team that has access but when he searches for the call reference it does not come up with anything, however when he looks at it from a team view, he is able to see it?

I have given him the 4 problem roles but still the same

Any ideas or comments welcome :)

Thanks

Paul

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