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Service Request Email - Estimated Resolution Time

Salma Sarwar

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I was wondering whether you can help is there a way of inputting within the email templates the estimated resolution time.  It seems like .h_fixby works for incidents but not for requests. 

I have tried both fields below but they do not work for requests.  Thank you.



Kind Regards,



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@James Ainsworth thank you for your reply.


Yup the email is sent after the resolution timer has started in the email template we have the following:


Summary: {{.H_summary}}
Service: {{.H_fk_servicename}} - {{.H_catalog}}
Priority: {{.H_fk_priorityname}}
Estimated Resolution Time: 
{{.h_fixby|formatLocalTime}} {{.H_datedue}}



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