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Service Request Email - Estimated Resolution Time


Salma Sarwar
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Hi,

 

I was wondering whether you can help is there a way of inputting within the email templates the estimated resolution time.  It seems like .h_fixby works for incidents but not for requests. 

I have tried both fields below but they do not work for requests.  Thank you.

{{.h_fixby|formatLocalTime}}

{{.H_datedue}}

Kind Regards,

 

Salma

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@James Ainsworth thank you for your reply.

 

Yup the email is sent after the resolution timer has started in the email template we have the following:

 

Summary: {{.H_summary}}
Service: {{.H_fk_servicename}} - {{.H_catalog}}
Priority: {{.H_fk_priorityname}}
Estimated Resolution Time: 
{{.h_fixby|formatLocalTime}} {{.H_datedue}}

 

image.thumb.png.f8ff87ed6bb5a9ec992a94360c075341.png

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