Will J Douglas Posted November 11, 2022 Share Posted November 11, 2022 Hi there, I have a particular business process where I'm having issues with timers and SLA's. The process has a Mark Response Timer node shown below. However, when the requests are progressed and resolved. They look like this - saying Target Ongoing . Any ideas? This is the only process where I have these issues. Regards, Will. Link to comment Share on other sites More sharing options...
Victor Posted November 14, 2022 Share Posted November 14, 2022 @Will J Douglas known issue I'm afraid, is being worked on. Link to comment Share on other sites More sharing options...
Will J Douglas Posted November 16, 2022 Author Share Posted November 16, 2022 Thanks for the update @Victor. Is there a timeframe for resolution? Link to comment Share on other sites More sharing options...
Berto2002 Posted November 16, 2022 Share Posted November 16, 2022 We raised this also. There are other threads around. What's killing it is the "re-evaluation" node you have; that recalculates the whole SLA from scratch which means it nullifies any previously captured values like the start or end of a response or resolution timer... Link to comment Share on other sites More sharing options...
Victor Posted November 18, 2022 Share Posted November 18, 2022 On 11/16/2022 at 4:30 PM, Berto2002 said: that recalculates the whole SLA from scratch which means it nullifies any previously captured values like the start or end of a response or resolution timer @Berto2002 not quite, I'm afraid. There is a recalculation but it does not nullify anything like start and end of response timers. This is a case of APIs that need to execute in a specific sequence, will sometime queue up in a slightly different order, which is sufficient to lead to issues like timers not being marked or incorrect timer values. 1 Link to comment Share on other sites More sharing options...
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