Victor Posted November 10, 2022 Share Posted November 10, 2022 Yes, fix in progress... we will have all affected instances sorted shortly. 2 Link to comment Share on other sites More sharing options...
Teresa Ward Posted November 10, 2022 Share Posted November 10, 2022 would this affect seeing charts on a view, my users can no longer see charts on shared views Link to comment Share on other sites More sharing options...
HHH Posted November 10, 2022 Share Posted November 10, 2022 Same in our instance Link to comment Share on other sites More sharing options...
Steve Giller Posted November 10, 2022 Share Posted November 10, 2022 1 hour ago, Stefania Tarantino said: It may well only affect a few users as not everyone chooses to use Dark mode or change the theme. Regardless of whether they're using it, the issue will still be affecting everybody if it's on the Platform. If they aren't using that feature they may not see it, but this is why you move an affected User onto another machine - if the issue follows them it rules out an issue with the machine - likewise if another User has the issue on that machine but not their own it confirms an issue local to the machine. Link to comment Share on other sites More sharing options...
PeterL Posted November 10, 2022 Share Posted November 10, 2022 Its back Link to comment Share on other sites More sharing options...
Jeremy Posted November 10, 2022 Share Posted November 10, 2022 We are seeing this error on our instance....I have tried to refresh but it still does not work for us. Link to comment Share on other sites More sharing options...
Paul Chambers Posted November 10, 2022 Share Posted November 10, 2022 +1 we're still experiencing this problem Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 10, 2022 Share Posted November 10, 2022 1 hour ago, Teresa Ward said: would this affect seeing charts on a view, my users can no longer see charts on shared views Hi @Teresa Ward That was a different issue and information on that issue can be seen here Link to comment Share on other sites More sharing options...
JayFlint Posted November 11, 2022 Share Posted November 11, 2022 Hi, We are still getting this error on our instance this morning. Is this still pending a fix? Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 11, 2022 Share Posted November 11, 2022 Hi @Steve Giller The one User with the dark mode issue has tried it on her laptop, cleared the cache on laptop tried again, still not working, also she has the same issue if she tries it on her mobile, and home PC so could it be profile related for her? All other Users who use dark mode have reported no issues Thanks Link to comment Share on other sites More sharing options...
Estie Posted November 11, 2022 Share Posted November 11, 2022 Issue with Dark mode and High contrast is still affecting us. Link to comment Share on other sites More sharing options...
Teresa Ward Posted November 11, 2022 Share Posted November 11, 2022 We also have the issue, we've tried resetting dark mode but get error message attached I can't find this setting anywhere on Hornbill Link to comment Share on other sites More sharing options...
Victor Posted November 11, 2022 Share Posted November 11, 2022 This should now be fixed on all affected instances. 1 Link to comment Share on other sites More sharing options...
JayFlint Posted November 11, 2022 Share Posted November 11, 2022 2 minutes ago, Victor said: This should now be fixed on all affected instances. Can confirm - Just refreshed our instance and now it appears to be working. Many thanks Victor. Link to comment Share on other sites More sharing options...
Estie Posted November 11, 2022 Share Posted November 11, 2022 Yes, it is now working for us. Many thanks. Link to comment Share on other sites More sharing options...
Teresa Ward Posted November 11, 2022 Share Posted November 11, 2022 thanks, it is working now for us Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted November 15, 2022 Share Posted November 15, 2022 Hi - just to confirm my one User who was having issues with dark mode is now working all fine now - many thanks 1 Link to comment Share on other sites More sharing options...
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