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add linked asset information to an email


Teresa Ward
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In a request that reports lost/stolen equipment we have an asset node so that the customer can link their asset to the request. We'd like to be able to email that information out to our data governance people but I can't see a way of adding any asset details into an email. Our data governance team are not Hornbill analysts so can't view the call directly

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This is not available, mainly because although you may be linking a single asset, there are potentially an unlimited number that could be linked to a Request.

We can make things like the Owner or the Customer available to email templates, as there are only one of these per request (at any one time) but this is not practical when there are multiple possible values.

It may be worth adding the Data Governance team as Connections for these requests.

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Hi Teresa, 

We had the same issue for IG authorisations so we found the easiest solution was to setup an IG team in Hornbill, and setup User accounts for our IG members. This means of course the whole request is available for IG to look at including any captured asset data. Of course this is dependent on you having enough spare licences to do this - we have 3 IG members, 1 for each of our sites, and these have not changed since setup so not really had any admin overhead.

Many thanks


Adrian

 

 

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