Isaac Ojo Posted November 9, 2022 Share Posted November 9, 2022 Hi there, I hope someone can provide an answer for this query. I have created a group of FAQs that are currently not being viewed enough. I would like to know if there is a way to connect these FAQs to my ticket replies. To drive traffic there but also make use of the visual guides that I have created. Under Solutions there are connected FAQs but would like to explore more options Thank you Link to comment Share on other sites More sharing options...
Steve Giller Posted December 7, 2022 Share Posted December 7, 2022 Hi @Isaac Ojo It's not clear what you're trying to achieve here - FAQs are generally viewed as needed, so where they are not being viewed frequently this would normally imply that they are for less frequent issues. Link to comment Share on other sites More sharing options...
QEHNick Posted December 9, 2022 Share Posted December 9, 2022 I would create snippets with the URL to the FAQ and use as required. Other than that, you could build some intelligence into the BMP to automatically email the customer with the URL to the FAQ. Link to comment Share on other sites More sharing options...
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