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Create Service Requests Automatically

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I am interested in how we can bulk create service requests using a CSV file and have found this wiki article here https://wiki.hornbill.com/index.php/Service_Manager_Request_Import_Utility.

However, I've got halfway through creating a test file and realised there is no reference to questions. I want to bulk create requests that are normally entered one by one via a progressive capture form.

Is this possible? If so, how? Do I effectively need to call the API manually and parse a CSV myself?

Or is it perhaps easier to map the CSV to custom fields in the request and then the BPM inserts the answers to the questions?


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