Database Asset Import Tool to allow creation/update of 'Shared With' information

[Martyn Houghton]

As per linked thread, the current Database Import Tool does not currently have the ability to import 'Shared With' information so is more focused on internal usage rather than for external customer support.

Can the tool be extended to to have a sub query option like the historic request updates on the Request Import Tool, which can be used to import the 'Shared With' data including relationship type and id value.

Having this would make the Assets Management module more usable for external customer facing support.

Cheers

Martyn

 

[SamS]

Hi @Martyn Houghton,

I'll add it to the list, but I wouldn't expect it added before Q2 of 2023.

[Martyn Houghton]

@SamS

Thanks for the reply and for adding it on to the list.

Cheers

Martyn

[Martyn Houghton]

@SamS

Just wondering if there is a timescale for this yet?

Cheers

Martyn

[Martyn Houghton]

@SamS @Harry Hornbill

Is there any update on this?

Not being able to import on-premise customer assets and link them to the Organisations so we can see them when logging requests against contact at the said organisation is quite frustrating.

Cheers

Martyn

[Martyn Houghton]

@AlexTumber

Is there a separate roadmap for the supporting tools like the Asset Import tool?

Cheers

Martyn