Martyn Houghton Posted November 7, 2022 Share Posted November 7, 2022 As per linked thread, the current Database Import Tool does not currently have the ability to import 'Shared With' information so is more focused on internal usage rather than for external customer support. Can the tool be extended to to have a sub query option like the historic request updates on the Request Import Tool, which can be used to import the 'Shared With' data including relationship type and id value. Having this would make the Assets Management module more usable for external customer facing support. Cheers Martyn Link to comment Share on other sites More sharing options...
SamS Posted November 15, 2022 Share Posted November 15, 2022 Hi @Martyn Houghton, I'll add it to the list, but I wouldn't expect it added before Q2 of 2023. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 15, 2022 Author Share Posted November 15, 2022 @SamS Thanks for the reply and for adding it on to the list. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 23, 2023 Author Share Posted August 23, 2023 @SamS Just wondering if there is a timescale for this yet? Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 19, 2023 Author Share Posted October 19, 2023 @SamS @Harry Hornbill Is there any update on this? Not being able to import on-premise customer assets and link them to the Organisations so we can see them when logging requests against contact at the said organisation is quite frustrating. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 27, 2023 Author Share Posted November 27, 2023 @AlexTumber Is there a separate roadmap for the supporting tools like the Asset Import tool? Cheers Martyn Link to comment Share on other sites More sharing options...
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