Permissions to only allow team requests

[JakeCarter]

Morning,

 

Sorry it might just be me being blind, but is there a way to make it so certain users can only see what's assigned to their team?

 

I don't want them to be able to view any other requests or be able to even search for them if they are with other teams.

 

[James Ainsworth]

Hi @JakeCarter

The main way to secure requests is through the Services where you can specify supporting teams.

https://wiki.hornbill.com/index.php?title=Service_Support_Teams

By default on each service there are no teams allocated to this list which makes it available to all support teams.  

Once you have one team allocated to a service as a supporting team, no other team will be able to access the requests associated to that service.

Hope that helps.

 

[JakeCarter]

Hi @James Ainsworth

 

Thats perfect, I don't know how I didn't remember this.

 

Thank you it is much appreciated.