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Permissions to only allow team requests


JakeCarter
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Morning,

 

Sorry it might just be me being blind, but is there a way to make it so certain users can only see what's assigned to their team?

 

I don't want them to be able to view any other requests or be able to even search for them if they are with other teams.

 

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Hi @JakeCarter

The main way to secure requests is through the Services where you can specify supporting teams.

https://wiki.hornbill.com/index.php?title=Service_Support_Teams

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By default on each service there are no teams allocated to this list which makes it available to all support teams.  

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Once you have one team allocated to a service as a supporting team, no other team will be able to access the requests associated to that service.

Hope that helps.

 

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