JakeCarter Posted October 27, 2022 Share Posted October 27, 2022 Morning, Sorry it might just be me being blind, but is there a way to make it so certain users can only see what's assigned to their team? I don't want them to be able to view any other requests or be able to even search for them if they are with other teams. Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 27, 2022 Share Posted October 27, 2022 Hi @JakeCarter The main way to secure requests is through the Services where you can specify supporting teams. https://wiki.hornbill.com/index.php?title=Service_Support_Teams By default on each service there are no teams allocated to this list which makes it available to all support teams. Once you have one team allocated to a service as a supporting team, no other team will be able to access the requests associated to that service. Hope that helps. Link to comment Share on other sites More sharing options...
JakeCarter Posted October 28, 2022 Author Share Posted October 28, 2022 Hi @James Ainsworth Thats perfect, I don't know how I didn't remember this. Thank you it is much appreciated. Link to comment Share on other sites More sharing options...
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