out of office message for Hornbill Mailbox

[Teresa Ward]

We use the Hornbill supplied mailbox but have found that customers are emailing this directly which means the emails remain in the inbox and we have to deal with them. Is it possible to put a standard ooo message on there to let the user know these emails will not be dealt with or if not how do others manage unwanted emails in the mailbox?

[Steve Giller]

1 hour ago, Teresa Ward said:

Is it possible to put a standard ooo message on there to let the user know these emails will not be dealt with

Sort of no - but with a little imagination this is quite simple.

• Have a Routing Rule at the bottom of your list of Rules that catches any remaining emails and raises a Request.
• Have the Workflow for the Request simply email the sender with whatever email you require, then close the Request.

This way you not only replicate the OOO functionality, but if you so desire you can report on how many emails are arriving, who from, whether certain Users/Departments etc. stop sending emails after receiving the OOO or blindly ignore them and carry on emailing in etc.

Note: There are no plans to provide an OOO function.