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Email Multiple External Addresses


LouiseT
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We would like to be able to send an email to a small group of external email addresses as part of an incident BPM  (or possibly an Autotask).   The group will vary depending  on the site chosen.

I’m struggling a bit to figure out how to do it.  I don’t want to use decision nodes in the workflow as it will become a nightmare to administer.   The group addresses could be stored in the notes field for each site, but I don’t know if/how I can then use this with the email.

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@LouiseT you can hold the email address in the site custom field, then in the business process do the following:

Use a get site info node - this will return the custom fields and the notes field for the site, in the site field on the ticket as output params you can use later in the workflow

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Follow it with a send email node - and set the External addresses to use Variable 

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then use the variable picker in that field to choose the field from the previous get site node which holds the email address

 

image.png

 

I would suggest using custom fields 0-8 to hold the email addresses, as you might want to holds more info in each sites notes field, but i'll leave that up to you

Hope that helps

Steve

 

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