Add Branching in intelligent capture

[chriscorcoran]

I'm looking to add some branching when people log calls through the customer portal depending on answers chosen in the customised form. Is that possible?

 

[chriscorcoran]

I have sussed it, thanks

[Berto2002]

I would like HB to standardise the flow behaviours between BPM and IC. For example, in BPM you can select a connector and right click and add a 'decision' node in between; but in IC design, you have to select and delete the connector and then drag-out a new connector and select 'branch'. These do the same functions but it's clear they were designed at different times or by different teams and haven't been brought into line.